I’m disappointed with our experience after having our roof replaced by Josephmill. The roof replacement itself was completed, but part of our contract also included addressing an awning in our backyard.
Josephmill hired a third party to handle the awning. We paid close to $1,000 for this work, and from what we could see, the repair consisted mainly of replacing a rod and screwing it back into the wall. Before hiring Josephmill, we were already considering either replacing the awning or reinforcing it ourselves. Had we known that nearly $1,000 would only result in this type of repair, we would have gladly spent a little more to have the awning properly replaced or made significantly more secure.
Unfortunately, the awning broke again after the repair. We contacted and were told that someone would come out to inspect it, but no one ever showed up or followed through.
That is probably the most disappointing part of this experience. We understand that problems can happen after a job is completed, but what matters is how a company responds when there is an issue. We paid a significant amount of money and expected the repair to be durable, or at the very least, for someone to come out and inspect the problem after we reported it.
At this point, it feels like the level of care and communication changed once the job was completed and payment was made. I really wish the follow-up service had matched the attention we received before and during the project. For the amount we paid, we expected much better workmanship, communication, and accountability.
